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Subject

Author

Date

15K Service

Bill

08-09-2006

Paul Russell

Bill

Paul Russell

Bill

A Sherman

Posted by Bill on August 9, 2006, 4:48 pm

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If I recall correctly, I promised Jean I would report back on the cost of my
15K service.

By remarkable coincidence my Prius rolled over to 15K as I came to a stop
inside the dealership this morning. Service manager came to the window and
asked what I wanted. I said I wanted my 15K service. He asked what my
odometer read. I said 15K. He stuck his head in the window and said he'd
be damned.

Got out and went to his little podium. Gave him my fob. He admired the
button cover I'd made for it out of vinyl siding, obviously trying to win a
few points. He pulled out a laminated table with mileage across the top and
service items down the side. He slid over to the 15K column and asked me if
this is what I wanted him to do. I asked him what that would cost since I
had noticed it included "front and rear wheel alignment". He said $210.00.
I said no, I wanted them to perform the 15K service described in my service
booklet. He asked for my service booklet. I went to car, got it, and
handed it to him. I asked him to write the tire pressure (42/40) on the
service order and to be certain not to overfill it with oil. They were to
install the steering fix.

The bill came to $45.45 tax included. They got the tire pressure wrong
(mid-30's) and overfilled it with oil so they had to run it back into the
garage. Next time I'm going to tape the note to the steering wheel. Sigh.

Posted by Paul Russell on August 11, 2006, 1:55 am

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Bill wrote:

> If I recall correctly, I promised Jean I would report back on the cost of my

> 15K service.

> By remarkable coincidence my Prius rolled over to 15K as I came to a stop

> inside the dealership this morning. Service manager came to the window and

> asked what I wanted. I said I wanted my 15K service. He asked what my

> odometer read. I said 15K. He stuck his head in the window and said he'd

> be damned.

> Got out and went to his little podium. Gave him my fob. He admired the

> button cover I'd made for it out of vinyl siding, obviously trying to win a

> few points. He pulled out a laminated table with mileage across the top and

> service items down the side. He slid over to the 15K column and asked me if

> this is what I wanted him to do. I asked him what that would cost since I

> had noticed it included "front and rear wheel alignment". He said $210.00.

> I said no, I wanted them to perform the 15K service described in my service

> booklet. He asked for my service booklet. I went to car, got it, and

> handed it to him. I asked him to write the tire pressure (42/40) on the

> service order and to be certain not to overfill it with oil. They were to

> install the steering fix.

> The bill came to $45.45 tax included. They got the tire pressure wrong

> (mid-30's) and overfilled it with oil so they had to run it back into the

> garage. Next time I'm going to tape the note to the steering wheel. Sigh.

Did they use the right oil ?

Paul

Posted by Bill on August 11, 2006, 11:01 am

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> Bill wrote:

>> If I recall correctly, I promised Jean I would report back on the cost of

>> my 15K service.

>> By remarkable coincidence my Prius rolled over to 15K as I came to a stop

>> inside the dealership this morning. Service manager came to the window

>> and asked what I wanted. I said I wanted my 15K service. He asked what

>> my odometer read. I said 15K. He stuck his head in the window and said

>> he'd be damned.

>> Got out and went to his little podium. Gave him my fob. He admired the

>> button cover I'd made for it out of vinyl siding, obviously trying to win

>> a few points. He pulled out a laminated table with mileage across the

>> top and service items down the side. He slid over to the 15K column and

>> asked me if this is what I wanted him to do. I asked him what that would

>> cost since I had noticed it included "front and rear wheel alignment".

>> He said $210.00. I said no, I wanted them to perform the 15K service

>> described in my service booklet. He asked for my service booklet. I

>> went to car, got it, and handed it to him. I asked him to write the tire

>> pressure (42/40) on the service order and to be certain not to overfill

>> it with oil. They were to install the steering fix.

>> The bill came to $45.45 tax included. They got the tire pressure wrong

>> (mid-30's) and overfilled it with oil so they had to run it back into the

>> garage. Next time I'm going to tape the note to the steering wheel.

>> Sigh.

> Did they use the right oil ?

> Paul

It's slippery, that's all I know.

Posted by Paul Russell on August 11, 2006, 5:04 pm

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Bill wrote:

>>Bill wrote:

>>>If I recall correctly, I promised Jean I would report back on the cost of

>>>my 15K service.

>>>

>>>By remarkable coincidence my Prius rolled over to 15K as I came to a stop

>>>inside the dealership this morning. Service manager came to the window

>>>and asked what I wanted. I said I wanted my 15K service. He asked what

>>>my odometer read. I said 15K. He stuck his head in the window and said

>>>he'd be damned.

>>>

>>>Got out and went to his little podium. Gave him my fob. He admired the

>>>button cover I'd made for it out of vinyl siding, obviously trying to win

>>>a few points. He pulled out a laminated table with mileage across the

>>>top and service items down the side. He slid over to the 15K column and

>>>asked me if this is what I wanted him to do. I asked him what that would

>>>cost since I had noticed it included "front and rear wheel alignment".

>>>He said $210.00. I said no, I wanted them to perform the 15K service

>>>described in my service booklet. He asked for my service booklet. I

>>>went to car, got it, and handed it to him. I asked him to write the tire

>>>pressure (42/40) on the service order and to be certain not to overfill

>>>it with oil. They were to install the steering fix.

>>>

>>>The bill came to $45.45 tax included. They got the tire pressure wrong

>>>(mid-30's) and overfilled it with oil so they had to run it back into the

>>>garage. Next time I'm going to tape the note to the steering wheel.

>>>Sigh.

>>>

>>Did they use the right oil ?

>>Paul

> It's slippery, that's all I know.

It semes that a lot of Toyota garages use their cheap generic 40 oil
rather than the 30 that Toyota recommends for the Prius. Apparently this
affects fuel consumption a little (and there may be other implications
of using the wrong oil ?). Some Prius owners recommend buying your own
oil before the service and insisting that the garage use it rather than
their own (this might save you a few bucks too, as some garages tend to
gouge on the price of the oil).

Havign sid that, I have no idea whether I got the right oil in my one
and only Prius service so far.

Paul

Posted by Bill on August 11, 2006, 6:55 pm

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> Bill wrote:

>>>Bill wrote:

>>>

>>>>If I recall correctly, I promised Jean I would report back on the cost

>>>>of my 15K service.

>>>>

>>>>By remarkable coincidence my Prius rolled over to 15K as I came to a

>>>>stop inside the dealership this morning. Service manager came to the

>>>>window and asked what I wanted. I said I wanted my 15K service. He

>>>>asked what my odometer read. I said 15K. He stuck his head in the

>>>>window and said he'd be damned.

>>>>

>>>>Got out and went to his little podium. Gave him my fob. He admired the

>>>>button cover I'd made for it out of vinyl siding, obviously trying to

>>>>win a few points. He pulled out a laminated table with mileage across

>>>>the top and service items down the side. He slid over to the 15K column

>>>>and asked me if this is what I wanted him to do. I asked him what that

>>>>would cost since I had noticed it included "front and rear wheel

>>>>alignment". He said $210.00. I said no, I wanted them to perform the 15K

>>>>service described in my service booklet. He asked for my service

>>>>booklet. I went to car, got it, and handed it to him. I asked him to

>>>>write the tire pressure (42/40) on the service order and to be certain

>>>>not to overfill it with oil. They were to install the steering fix.

>>>>

>>>>The bill came to $45.45 tax included. They got the tire pressure wrong

>>>>(mid-30's) and overfilled it with oil so they had to run it back into

>>>>the garage. Next time I'm going to tape the note to the steering wheel.

>>>>Sigh.

>>>>

>>>

>>>Did they use the right oil ?

>>>

>>>Paul

>> It's slippery, that's all I know.

> It semes that a lot of Toyota garages use their cheap generic 40 oil

> rather than the 30 that Toyota recommends for the Prius. Apparently this

> affects fuel consumption a little (and there may be other implications of

> using the wrong oil ?). Some Prius owners recommend buying your own oil

> before the service and insisting that the garage use it rather than their

> own (this might save you a few bucks too, as some garages tend to gouge on

> the price of the oil).

> Havign sid that, I have no idea whether I got the right oil in my one and

> only Prius service so far.

> Paul

Your point is well taken, Paul. Mine has been serviced three times now.
Overfilled it twice, got the tire pressure wrong twice. By remarkable
coincidence I was called for a "Toyota customer satisfaction survey" while
typing that last sentence. I explained this to the caller who said "would
you say, then, that you were 100% satisfied with the service you received?"
after my explanation. Guess they guy is brain dead. Guess I'll have to
start bringing my own, pre-measured oil.

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