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Major Energy Services Companies (ESCO?s) going by Offshore Outsourcing to Stay Competitive

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Posted by Simeran Lohan on October 9, 2013, 4:21 pm
 
The heavily regulated U.S electricity industry is undergoing a major transf
ormation since 1990?s. Almost half of the states have deregulated their e
lectricity markets by passing some legislation or regulations in an attempt
 to restructure their electric power industry. The deregulation has ended l
argest government sanctioned monopoly over electricity market and opened it
 to the competition, giving consumers the power to purchase their energy su
pply from an Energy Services Company (ESCO) of their choice.
With a total number of about 500-1000 ESCOs today achieving an annual turno
ver estimated at about US$ billion. The magnitude of competition is so eno
rmous that Energy Services Company (ESCO)?s are investing major chunk of  
their capital in carrying out research and innovations in service portfolio
 to lure the customers; hiring and retaining aggressive cum skilled sales f
orce to ensure steady flow of revenue through new customer wins; and more i
mportantly managing an efficient customer service department to strengthen  
relationships with its customers helping in longer retention period.  
Many ESCO?s have identified process outsourcing as a better option to sav
e some dollars by outsourcing some of the business processes like recruitme
nt, sales and customer services to highly specialized BPO service providers
 while staying competitive.  Besides being cost-effective, these BPO servic
e providers are well equipped with latest technology, state-of-art infrastr
ucture, skilled and well trained team of professionals and generally provid
e services round the clock, across the globe. Major players in Retail Energ
y from United States have seen significant savings (up to 40% of the total  
cost) by opting for outsourcing mix.  
Vsynergize Outsourcing (VSO), one of the leading Business Process Outsourci
ng (BPO) service provider headquartered in Boston, MA with its operation ce
ntre in India, provides range of services to Energy Service Companies (ESCO
?s) which includes lead and sales generation in B2B and B2C segment (ener
gy lead generation) and 24*7 customer support. Vsynergize is currently reta
ined by 8 major ESCO?s for different services. Where most of the new busi
ness is coming through referrals adds Trish Agarwal, VP Business Developmen
t with vsynergize. For more details visit us at www.vsynergizeoutsourcing.c
om or email us at info@vsynergize.com or have us call you by filling this s
imple form at www.vsynergizeoutsourcing.com/energy/have-us-call-you/ (our r
epresentative will call you)

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