Better Post-Maintenance Performance - Page 5

 

 mike@POSTTOGROUP.invalid (Mike Rosenberg) wrote:


The car continued to not start when the engine was hot.  The problem was
never properly diagnosed nor was it ever fixed.

We wound up selling it to a friend for $
00 (it had about 150,000 miles
on it, and we had had it for about fourteen years), and he sold it to a
friend of his because he's allergic to cats.  Don't know what happened
to it after that.

It was a 1975 or 76 Mazda GLC, by the way.

--
Stop Mad Cowboy Disease:  Impeach the son of a Bush.

 



Ask for the old parts you stupid dumbfuck.

 



You can always tell when someone is losing a debate.  They inevitably revert
to the slurs of their adolescence.  Whose old parts do you think I'd get,
mine or someone else's?  I'll bet if they had asked Jiffy Lube to produce
the gas filter they didn't change they would have produced one in a
heartbeat.  Be nice now.  I'll give you a second chance to win this one.

 

mark_digital© wrote:


Which would be what?  (I am being serious, not snide.)  It
would be nice if such preferences could be part of one's
service record and print out as part of every service request.
  (You can see I have no understanding of how such things work.)

--
Jean B.

 



I don't know if you just show up or make arrangements for service. But in
any case, it's the paper stating the service you asked for, and quite
possibly a disclaimer stating customer requests tire pressure be such and
such. Then you sign it and then the work gets done. Its the same thing if
you were to ask for new brake pads without the rotors turned. They'll try to
sway you if they feel the rotors should be turned (skimmed flat) so your
pads last longer. If the rotors are almost at scrap point they'll tell you.
Sometimes no matter what you want it's not going to happen. They don't want
to jeopardize your life.
Now as far as oil, suppose you asked for 10W-40 and it's supposed to be
5W-30. Don't be surprised to see a disclaimer on the worksheet stating
"Customer requests 10W-40". Later on if there's damage and it can be traced
back to the wrong oil you may indeed voided your warrantee. You won't be
able to say "But you didn't warn me about this" because that's what
disclaimers are all about.
As far as leaving a note, they don't know what's going on in your head. They
don't know if you will owe up to being the one who insisted if something
goes wrong. Like I said to Bill, they see all kinds walk thru the door. In
today's world many people won't accept responsibility when it's their fault
and no paper trail.
Leaving notes bypasses their right to advise you. If you leave a note AND
get it in writing on the worksheet it's demeaning to the mechanic.
Leave a note that says "Thank You". Nothing more.