Posted by Bill on July 10, 2006, 12:48 am
>>> I think his attitude is understandable. The service manager is the
>>> liaison between you and the mechanic. Put your requests on the proper
>>> form.
>>
>> Which would be what? (I am being serious, not snide.) It would be nice
>> if such preferences could be part of one's service record and print out
>> as part of every service request. (You can see I have no understanding of
>> how such things work.)
>>
>> --
>> Jean B.
> I don't know if you just show up or make arrangements for service. But in
> any case, it's the paper stating the service you asked for, and quite
> possibly a disclaimer stating customer requests tire pressure be such and
> such. Then you sign it and then the work gets done. Its the same thing if
> you were to ask for new brake pads without the rotors turned. They'll try
> to sway you if they feel the rotors should be turned (skimmed flat) so
> your pads last longer. If the rotors are almost at scrap point they'll
> tell you. Sometimes no matter what you want it's not going to happen. They
> don't want to jeopardize your life.
> Now as far as oil, suppose you asked for 10W-40 and it's supposed to be
> 5W-30. Don't be surprised to see a disclaimer on the worksheet stating
> "Customer requests 10W-40". Later on if there's damage and it can be
> traced back to the wrong oil you may indeed voided your warrantee. You
> won't be able to say "But you didn't warn me about this" because that's
> what disclaimers are all about.
> As far as leaving a note, they don't know what's going on in your head.
> They don't know if you will owe up to being the one who insisted if
> something goes wrong. Like I said to Bill, they see all kinds walk thru
> the door. In today's world many people won't accept responsibility when
> it's their fault and no paper trail.
> Leaving notes bypasses their right to advise you. If you leave a note AND
> get it in writing on the worksheet it's demeaning to the mechanic.
> Leave a note that says "Thank You". Nothing more.
First you point out that they don't know what's going on in our heads and
then you challenge leaving them a note letting them know what is going on
inside our heads. Make up your mind, ok? If I'm paying for the service,
I'm the boss. Simple as that.
Posted by =?iso-8859-1?Q?mark=5Fdigital= on July 10, 2006, 8:15 am
>>
>>>> I think his attitude is understandable. The service manager is the
>>>> liaison between you and the mechanic. Put your requests on the proper
>>>> form.
>>>
>>> Which would be what? (I am being serious, not snide.) It would be nice
>>> if such preferences could be part of one's service record and print out
>>> as part of every service request. (You can see I have no understanding
>>> of how such things work.)
>>>
>>> --
>>> Jean B.
>>
>> I don't know if you just show up or make arrangements for service. But in
>> any case, it's the paper stating the service you asked for, and quite
>> possibly a disclaimer stating customer requests tire pressure be such and
>> such. Then you sign it and then the work gets done. Its the same thing if
>> you were to ask for new brake pads without the rotors turned. They'll try
>> to sway you if they feel the rotors should be turned (skimmed flat) so
>> your pads last longer. If the rotors are almost at scrap point they'll
>> tell you. Sometimes no matter what you want it's not going to happen.
>> They don't want to jeopardize your life.
>> Now as far as oil, suppose you asked for 10W-40 and it's supposed to be
>> 5W-30. Don't be surprised to see a disclaimer on the worksheet stating
>> "Customer requests 10W-40". Later on if there's damage and it can be
>> traced back to the wrong oil you may indeed voided your warrantee. You
>> won't be able to say "But you didn't warn me about this" because that's
>> what disclaimers are all about.
>> As far as leaving a note, they don't know what's going on in your head.
>> They don't know if you will owe up to being the one who insisted if
>> something goes wrong. Like I said to Bill, they see all kinds walk thru
>> the door. In today's world many people won't accept responsibility when
>> it's their fault and no paper trail.
>> Leaving notes bypasses their right to advise you. If you leave a note AND
>> get it in writing on the worksheet it's demeaning to the mechanic.
>> Leave a note that says "Thank You". Nothing more.
>>
> First you point out that they don't know what's going on in our heads and
> then you challenge leaving them a note letting them know what is going on
> inside our heads. Make up your mind, ok? If I'm paying for the service,
> I'm the boss. Simple as that.
OK whatever.
XML site map
>>> liaison between you and the mechanic. Put your requests on the proper
>>> form.
>>
>> Which would be what? (I am being serious, not snide.) It would be nice
>> if such preferences could be part of one's service record and print out
>> as part of every service request. (You can see I have no understanding of
>> how such things work.)
>>
>> --
>> Jean B.
> I don't know if you just show up or make arrangements for service. But in
> any case, it's the paper stating the service you asked for, and quite
> possibly a disclaimer stating customer requests tire pressure be such and
> such. Then you sign it and then the work gets done. Its the same thing if
> you were to ask for new brake pads without the rotors turned. They'll try
> to sway you if they feel the rotors should be turned (skimmed flat) so
> your pads last longer. If the rotors are almost at scrap point they'll
> tell you. Sometimes no matter what you want it's not going to happen. They
> don't want to jeopardize your life.
> Now as far as oil, suppose you asked for 10W-40 and it's supposed to be
> 5W-30. Don't be surprised to see a disclaimer on the worksheet stating
> "Customer requests 10W-40". Later on if there's damage and it can be
> traced back to the wrong oil you may indeed voided your warrantee. You
> won't be able to say "But you didn't warn me about this" because that's
> what disclaimers are all about.
> As far as leaving a note, they don't know what's going on in your head.
> They don't know if you will owe up to being the one who insisted if
> something goes wrong. Like I said to Bill, they see all kinds walk thru
> the door. In today's world many people won't accept responsibility when
> it's their fault and no paper trail.
> Leaving notes bypasses their right to advise you. If you leave a note AND
> get it in writing on the worksheet it's demeaning to the mechanic.
> Leave a note that says "Thank You". Nothing more.