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What should one expect to pay for the 5000 mile service? - Page 3

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Posted by Michael Pardee on December 16, 2005, 3:07 am

Then that is doubly smart. Good on you!


Posted by Jean B. on December 15, 2005, 2:56 pm
A Sherman wrote:

Hey!  I could have written some of this!!!  I had my 5000K
checkup yesterday, expecting it to be ca $0, given what some
of the folks said here, and it was...  $9.95.  (I was pleased
to see they gave a 10% discount to AAA members, though.)  I
asked about the price, and they claimed it was because they
did all this stuff--which now I see Bill got done for that
much-lower price.

They also charged $3 to take a screw out of a tire--which VW
did for free.  I won't have them do THAT again!

I don't know what I think of this dealer, who is within a long
walk of my house and may try the place where I got my car....
  Guess it depends on what needs to be done and what the
weather is.
Jean B.

Posted by Bill on December 15, 2005, 5:00 pm

The Goodyear warranty specifically excludes road hazard coverage HOWEVER the
Toyota Roadside Assistance program extends tire coverage to road hazards and
reads as follows:

"Tire and Wheel Road Hazard Coverage:  For the term of the 3-year,
36,000-mile warranty, reimbursement will be provided up to $0.00 per
incident for the repair of a flat tire damaged by a Road Hazard"

The warranty goes on to define "road hazard" as "objects and road conditions
such as potholes, rocks, wood debris, metal parts... (I'll stop there).

They owe you $0.00 Jean.  You will find all of this in the tri-fold
roadside assistance booklet that should have accompanied your manual.  In
fact, $3.00 is pretty high for replacing a screw with a plug unless they
dismounted the tire and used a patch instead.

Posted by Michelle Steiner on December 15, 2005, 5:16 pm

BTW, tire coverage is being dropped for the 2006 model.

They don't owe her; she has to file a claim for reimbursement with
Toyota; start by calling the Roadside Assistance phone number.

Stop Mad Cowboy Disease:  Impeach the son of a Bush.

Posted by Bill on December 15, 2005, 6:02 pm

Send a copy of your bill to:

Cross Country Automotive Services
Toyota Prius Reimbursements
P.O. Box 9145
Medford, MA 02155

Pre-authorization is required.  This service was performed by an authorized
Toyota dealer who, in turn, has an obligation to understand and comply with
the terms of your warranty.  If they didn't obtained pre-authorization they
owe you $0.00.  I assume, based on their failure to properly inform you,
they didn't comply with their own warranty.  Otherwise you will recover it
by sending your bill to the address above.  For customer service questions
call 1-800-331-4331.  You will probably need to have your VIN handy and it
should have been written on the plastic roadside assistance card they should
have given you when they delivered your car.

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