Sunny beam Help please

 Dear friends,



I have a PV plant (3kWC) newly installed with Schucco panels and a SMA Sunny
Boy 2500, That work perfectly well.

I have also installed a Sunny Beam Link.

Sunny beam is OK and work very well.

But I have not been able to transfer data fron Sunny Beam to my PC by USB
link.

 (I have the tried to install software from the SMA CD, but I don't know why
I cannot make any transfer)

Can you give me some help please.

Thanks in advance

Herve MINGAM